About Us

Unite New York is a coordinated care network of health and social service providers. Partners in the network are connected through Unite Us’ shared technology platform, which enables them to send and receive electronic referrals, address people’s social needs, and improve health across communities. Unite New York is sponsored by Adirondack Health Institute, Healthy Alliance, and Catholic Charities Family and Community Services. The network is supported by a New York-based Unite Us team focused on community engagement, network health and optimization, and customer success.

Joining the network is at no cost for community-based organizations and many organizations that are considered part of the safety net, like community health centers, tribal clinics, and mental health centers.

Community Roots

Unite New York and The 360 Collaborative network allow New Yorkers to connect to the care and social services they need, where and when they need it across the state. Prior to 2020, these networks were well established and therefore able to mobilize significantly at the beginning of the COVID-19 pandemic. Since then, the networks have continued to grow and maintain a robust community of social service providers, public servants, and health care providers all working together to create healthier communities. The networks support all regions across the state, with Dutchess, Orange, Rockland and Ulster counties coming soon in 2022.

It would be impossible to have the connections to as many organizations and services as the network can link us up with. It goes back to the time consumption. Even if my “network” was as large as the Unite Us database of organizations, I would not have enough time in the week to reach out to them for the number of families in need that we serve. The referral is sent from organization to organization seamlessly. It has been very efficient for myself and the families we serve.

When Catholic Family Center’s rent assistance program was called upon to quickly expand to meet pandemic related needs and develop new processes, Unite Us has proven to be an intuitive and robust platform. Its features help focus staff on what they need to do next so they can spend more time with clients, and the platform has supported new partnerships and collaborations with other agencies.

211/LIFE LINE has been engaged with pilots connected with COVID 19 response from food delivery to eviction prevention and rental assistance. Partnering with Unite Us has allowed our community to facilitate intakes and measure impact, contributing to over 3,000 individual cases for support in the network. This has provided us with better insight into clients' progress and outcomes. Overall the system is easy to use for both the 211 team and community members.

What started out as a solution for an emerging COVID-19 related emergency food need morphed into an internal and exterior referral strategy for multiple services. We chose Unite Us because of their support and flexibility when faced with our changing needs. Unite Us works hard to make us feel connected with the rest of our network and tailor their service to our needs. They do not provide a ‘cookie-cutter’ service. They are quick with their correspondence and have consistently risen to provide additional trainings for our staff, allowing us to make the most of their platform. They are a true partner that we are proud to work with.

We are excited to partner with Unite Us and look forward to supporting the company's continued expansion throughout the Western New York community. We believe the company's commitment will drive accelerated growth and provide access and tools that are normally not available.

Social needs have a direct and tangible impact on health. By mobilizing social care service networks across one platform, we are able to connect people to SDoH services. Through the great work being done across social care providers to improve the health and wellbeing of individuals and communities, we will see improved health and reduced costs for our state. Together, we will continue to break down barriers between medical and social care providers

For over 100 years, Catholic Family Center has strived to fulfill its mission to support the poor and most vulnerable achieve their fullest human potential. We know this goal can’t be attained through the work of any one service or safety net provider, so we are committed to driving the expansion of Unite Us network of providers so that the most vulnerable in our community can have access to what they need to thrive.

Healthy Alliance

Healthy Alliance improves the health of our communities by connecting health providers of all kinds—medical, social, and behavioral—across Albany, Fulton, Montgomery, Rensselaer, Saratoga, and Schenectady counties. Working together in the best interest of the individuals we are serving, Healthy Alliance operates a trusted, centralized referral coordination center—encouraging Healthy Alliance partners and community members to reach out for help with life challenges, like finding healthy food and a safe place to live. Healthy Alliance cultivates strong and meaningful community partnerships built upon the shared belief that no individual should fall through the cracks.

Adirondack Health Institute

The Adirondack Health Institute was launched in October 2018 and covers a nine-county region (Clinton, Essex, Franklin, Fulton, Hamilton, Saratoga, St. Lawrence, Warren, and Washington counties).

The 360 Collaborative Network

The 360 Collaborative network, sponsored by Catholic Charities Family and Community Services, launched in April 2018. The collaborative has grown through mergers with Your Health Partners of the Finger Lakes, LLC Behavioral Health Community Collaborative, IVMF, HHUNY (Health Homes of Upstate NY), and the RMAPI Adult Mentoring program. In 2019, the NYServes Upstate network, which provides programs and services for veterans and military families, joined the network with support from the Institute for Veterans and Military Families.